Common childhood illnesses & well-being
A parent's guide for children aged 5-11
A guide to services

A guide to services

We have a wide range of healthcare and children and family services.

See which service or professional is best to help you.

Self care

Many illnesses can be treated in your home by using over the counter medicine from your pharmacist and getting plenty of rest. Self care is the best choice to treat very minor illnesses and injuries. If you are still worried call NHS 111 or your GP.



If you think you need help urgently during the day or night you should call NHS 111 before you go to any other health service.

By calling NHS 111 you will be directed straight away to the local service that can help you best. It is available 24 hours a day, 365 days a year and is free to call, including from a mobile. You should call NHS 111:

  • When you need help fast but it’s not life-threatening.

  • When you think you need to go to A&E or another NHS urgent care service.

  • When it’s outside of your GP’s surgery hours.

  • When you do not know who to call for medical help.

  • If you do not have a local GP to call.



Your local pharmacist can provide advice on most common health issues and can suggest and dispense medicines. There are often pharmacists in supermarkets and many are open late.

Visit to find the pharmacy nearest to you.


GP (Doctor)

You will need to register with a local GP. Your GP can advise, give you the medicines you need and point you in the right direction if you need other specialist services. You will usually need to make an appointment. All GPs will see a child quickly if you are worried.

After 6.30pm weekdays, at weekends and public holidays you can call the GP out-of-hours service on NHS 111.



Make sure you see a dentist on a regular basis. Make sure your child is registered with a dentist and take them with you to appointments. To find your nearest dentist visit For out-of-hours dentist information call NHS 111.

Children's centres

School nurse

During reception year in primary school, your child will be weighed and measured, and vision screening offered if required. In Year six, height and weight screening will be repeated. Children with health conditions that require extra support in schools will be highlighted to the school nursing service for tailored healthcare plans whilst in school. School nurses can also help with bedwetting issues and staying dry at night.


A&E & 999

For serious and life-threatening emergencies.
and 999 are emergency services that should only be used when babies and children are badly injured or show symptoms of critical illness. These may be choking or breathing difficulties, unconscious or unaware of surroundings, taken poison or tablets or severe abdominal pain.